What is included in a managed IT service subscription?

When you are looking for a managed IT services provider, it is important to understand what is included in the subscription. Many companies make the mistake of assuming that all managed IT services are the same. But this cannot be farther from the truth. Managed IT service providers (MSPs) offer a wide range of services, and each company’s subscription and pricing will be vastly different.

In this article, we will discuss the most common services that you can expect from a top-notch managed IT service subscription.

Technical support

The first type of service that you can expect from your managed IT provider is technical support. Most MSPs will have a team of highly trained and experienced IT professionals who can provide you with support on hardware, software, and network issues whenever you need it. Technical support may be delivered in the form of phone support, email support, or even live chat support. If there are more complex issues, then the MSP may even dispatch a technician to your office to resolve the problem. Depending on the MSP, technical support services may be available 24/7 or during regular business hours.

Remote monitoring and management (RMM)

RMM services involves the MSP proactively monitoring your network for issues and addressing them before they cause any major problems. Your MSP will sit down with you to establish performance baseline metrics and will then continuously monitor your network to ensure that it is functioning properly. This type of service is important because it can help prevent downtime, data loss, and other potential disasters. What’s more, RMM services usually includes patch management, which helps to keep your software up-to-date and free from vulnerabilities.

Cybersecurity

Most MSPs will offer some form of cybersecurity protection. In today’s world, it is more important than ever to have robust cybersecurity measures in place to protect your business from increasingly sophisticated cyberattacks. A high-quality MSP will usually assess your current cybersecurity posture and make recommendations on how to improve it. They’re also often connected with leading security vendors, and can help you select the right solutions for your business. Examples of cybersecurity solutions MSPs may help implement and manage include firewalls, intrusion prevention systems, email security, anti-malware software, and data encryption.

Data backup and recovery

One of the most important services that you will receive from your managed IT provider is data backup and recovery. This service ensures that your data is safe in the event of a disaster. Your managed IT provider will create backups of your data and store them in a secure location like offsite cloud data centers. If data loss occurs, the MSP will be able to quickly and easily restore your data from the backups.

Consulting

The best MSPs aren’t just IT support providers, but also trusted business advisors. They will get to know your business inside and out and can provide you with expert advice on how to use technology to achieve your business goals. From developing a long-term IT roadmap to evaluating new software solutions, your MSP should be able to provide you with the guidance you need to make the right decisions for your business.

If you’re in the market for an MSP, be sure to ask about all of the services that are included in their subscription. This will help you make an informed decision about which provider is right for your company. Fees for MSPs can also vary depending on the company and the services that they offer. If you would like to learn more about managed IT services, please contact us. We will also provide a managed IT services  pricing calculator so that you can get an idea of how much your subscription would cost.

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